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General Information, Terms and Conditions

Please read this section, General Information, Terms and Conditions, carefully as they govern the conditions under which the Exotic Journeys International Group (EJIG) and its associate companies’ operate tours and trips arrangements around the World.  Our terms and conditions are based on unique contracts negotiated with overseas hotels, lodges, cruise lines, train operators, transporters, service providers, suppliers, airlines and government directives and they limit our liabilities. Payment of deposit and/or final payment is/ are an acknowledgement of receipt of these terms & conditions and constitutes acceptance of such as outlined.

Travel Documents:
A valid passport, visa and may be a special travel permit is required to travel in some countries on our tours. All participants must be in possession of a passport valid for 6 months beyond the re-entry date into their country of citizenship. Different countries may have different rules and regulations. Please check your visa requirement/s at time of booking. EJIG will provide visa information and application forms, if necessary. EJIG recommends a reliable visa service that will assist in obtaining visa/s. Please log on to 'Resources for Travelers' for links to various embassies and consulates to download application forms. Visas and travel permits for restricted areas on our tours will be secured by us thru the respective Government appointed overseas operators / agencies. All necessary forms and documents should be received in our office at least three months in advance along with required Visa fees, mailing cost, photographs etc. Valid documents remain the responsibility of the tour members.

Inoculation Requirements
Vaccination and inoculation requirements vary from place to place and time to time. Please consult Public Health Services or your physician for their recommendation. Updates will be provided by EJIG at the time of booking, if possible.

Price Guarantee, Rates and Airfares:
Published land tour prices are guaranteed at the time of booking received in our office. We must have a copy of Reservation Form faxed or scanned to guarantee the published rate. A signed hard copy of the Reservation Form along with required deposit must be received in our office within 10 days of booking.

Prices are based on at least two passengers traveling together. Single Room Occupancy rates apply only when two people are traveling together. If only one person is traveling alone, a different price will apply and will be quoted upon request. The rates  shown are in United States Dollars and are based on current hotel tariff,  transportation, airfares, Government taxes, tolls, exchange rates. Should inflation, costs of fuel, labor, material, exchange rate or airfares change, EJIG reserves the right to adjust tour prices to cover increased taxes, park fees and fluctuations in foreign exchange markets.

Airfares, if shown, are from the gateways as indicated and to be used as a guideline only. Best available airfares will be quoted based on departure gateways and airlines. Domestic airfares in some foreign countries are not guaranteed even if ticketed in the USA.

Scheduled Tours and Private Tours
EJIG has a variety of tour choices. All published tours are guaranteed to operate with two people travelling together and limited to 16 people in one departure. Some destinations, like Bhutan and others require a minimum of five travelers or have an additional fee. Private tours may not have such restrictions.

Publishe Tour Prices Include

  • Airfares: As required.
  • Hotels: Accommodations are in luxury, five-star deluxe or four-star superior hotels as indicated or best available based on two people sharing a room with private facilities.
  • Single Rooms: Single room occupancy is available at a supplement as shown for each tour. 
  • Meals: Daily breakfast is included on all tours. All meals are included on luxury train journeys, Palace On Wheels, Royal Rajasthan On Wheels, Deccan Odyssey, Golden Chariot, houseboats, in wildlife sanctuaries and while on trek as listed. In all other places meals could be provided at a supplement. 
  • Transfers: Private and escorted transfers between airports, railway stations and hotels by private cars / coaches.
  • Sightseeing and Excursions: Comprehensive sightseeing and excursions as per itinerary with English speaking guides.
  • Entrance Fees to Monuments: Included as indicated in each itinerary.
  • Land Transportation: Private Chauffer driven air conditioned private cars / coaches are utilized according to local availability. 
  • Baggage Handling: One piece of normal size luggage per person, at owner’s risk, will be handled between airports, rail stations, ports and hotels.
  • Taxes, Tips and Gratuities: All normal room taxes and service charges as levied by hotels are included.
  • Tour Escort: A tour manager will escort groups of 10 or more from the overseas starting point. Smaller groups will have same services by local hosts.

Not Included in our Tour Prices
Passport and visa fees, luggage and trip insurance, airport security fee, airline taxes, fuel surcharges by airlines and transporters, Government Tourist Service taxes, beverages and meals not provided as a part of the tour arrangement, taxes and tips on services not included in the itinerary, laundry service, room service, gratuity to escorts, drivers and guides and any other item not specifically listed as included. Tips to waiters and bellboys are left to individual discretion.


How to book our tours, Deposits and Final Payments:
A Reservation Form is required to be completed in order to initiate booking. Please download the Reservation Form or call us at 800.554.6342 for assistance.

Advance reservations are suggested to ensure desired accommodations in preferred hotels, trains, cruise lines, flights with best airfares and space on fixed departure tours.

A deposit of $500 per person is due to at the time of booking. Some trips may require higher deposit. Your space will be held for 10 days and if the deposit is not received, the space will be released at the end of 10 days period.

Final payment is due to EJIG 60 days prior to departure date on most tours unless otherwise required earlier.

If the reservation is made within the 60 days of departure the entire tour price will be due at the time of booking. 

Initial deposit could be made by check or any acceptable credit card without processing, bank, foreign exchange conversion fees. If flights are included in the itinerary, airfare is required to confirm flights at the time of booking as per airlines requirements. 

Form of Payments
Published / quoted prices reflect cash discount if paid by check. Credit Cards payments require 4.98% non-refundable foreign exchange conversion fee. To avoid foreign exchange conversion fee, you may make payment/s by personal / travel agency check. If payment/s is/ are to be made by any credit card, a Credit Card Billing Authorization Form must be submitted. If departing within 30 days of booking, payment is required by cashier's or banker’s check. Third party credit cards will not be accepted under any circumstances. Exotic Journeys, reserves the right to decline a credit card as a form of payment at its sole discretion.

Tour Information:
Acknowledgement of booking will be sent immediately upon initiation of a reservation. Invoice with appropriate visa applications (if needed) will be sent upon receipt of deposit. Final tour documents consisting of detailed tour itinerary, vouchers, hotel list, baggage tags, general information such as reading and clothing suggestions, customs information, anticipated weather conditions, etc, are dispatched from our offices approximately three to four weeks prior to departure. If documents are required / requested for earlier delivery, a handling fee of $50 will apply to cover expedited handling and processing.

Special Information:
Due to the special nature of some programs featured in this website and or our brochures, or included in custom designed and other special itineraries, airlines, train operators, cruise lines, event management companies, overseas Government policies, such as by Bhutan, Tibet Tourism Authorities, Myanmar, animal park zone tickets, etc. suppliers impose rigid cancellation fees; please be aware that EJIG has no control over such fees and cannot make any exceptions to these charges.

Custom Designed Tours are developed and operated as per clients' requirements.

Travel arrangements in Tibet, Bhutan, Myanmar, luxury trains, special events and wildlife sanctuaries are handled by government or other agencies. Itinerary remains subject to change at their discretion. Any FAM or promotional or discounted tour requires full payment at the time of booking or when requested. Deposits and final payments are based on overseas operators and suppliers' policies.
There will be no refund for unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable.  

No involuntary changes are permitted while on tour unless the additional cost is borne by travelers. Custom Designed Tours are developed and operated as per clients' requirements. Trip insurance is mandatory as most services are pre-paid and non refundable.

All changes, if requested after confirmation, are subject to handling fee of $ 75.00 per change plus airline and hotel charges. No involuntary changes are permitted while on tour unless the additional cost is borne by travelers. Trip insurance is mandatory as most services are pre-paid and non refundable.

Trip Insurance
We strongly recommend insurance coverage for any unexpected contingency. A number of services / products, including but not limited to airline tickets, deposits for trains and cruises, events and entrance tickets, most hotels, Government taxes etc are non refundable. Please ask for details or buy online at Trip Insurance. For best coverage, insurance should be purchased within 14 days of tour deposit.

Single Travelers
If you wish to share accommodation on our trip/s, we will assign a roommate, if one is available. Otherwise, you will be required to pay the single room supplement. At times it is not possible to find a compatible and willing smoker or non-smoker roommate. If for any reason including cancellation or incompatibility, we have to assign you a single room at any time, you will have to pay the single room supplement.

Meals:
Daily breakfast is included on all tours. All meals are included only on luxury trains, houseboats, in wildlife sanctuaries and while on trek as listed in the itineraries. In all other places meals could be provided at a supplement.

Designated airline
If you are not traveling on specified designated participating carriers on our group tour departures, your room will be ready for occupancy at 200 PM on the day 02 of the published itinerary. Please check your arrival and departure schedules and contact us to determine if you will need additional accommodation and airport transfers which could be provided at additional cost.

Itinerary, flights and hotels
It is recognized and agreed that reasonable changes in the itinerary and accommodation may be necessary and the extra cost, if any, in such cases is the responsibility of the passengers. In case of schedule changes by airlines and or hotel over bookings, alternative arrangements will be made according to local conditions and availability. Information and confirmations of flights and hotels are provided as per the confirmations in our files at the time of issuing the documents, typically, several weeks prior to travel. At times, class of service on flights or hotels may become available which were not available earlier. If travelers choose to change class of service on flights or hotels or type of rooms and type of transportation, the travelers will be responsible for additional cost and pay the extra cost to the local operators. Your tour price, as quoted, is based on our negotiated rates with suppliers. Hotels, airlines and transporters may charge travelers their rack rates.

Changes, Cancellations and Refunds on published tours: All cancellations and refund requests must be made in writing. If no written cancellation notice is received in our office, it will be considered 'no show' and there will be no refund. All tour and travel arrangements are pre-paid and there will be no refund for unutilized services. All confirmed bookings are subject to US $ 150.00 per person administrative fee. In addition, following, per person, charges will apply: if received 60 days prior, US $ 300.00; if received between 59 and 30 days prior, US $ 500.00; if received between 29 and 15 days prior US $ 600.00; if received between 14 and 7 days prior US $ 950.00; thereafter 100% of land cost will be forfeited.

In programs which include Tibet, Myanmar, Bhutan, Sikkim, wildlife parks, trekking, river rafting, specials, FAMs, FIT and Custom Designed Tour arrangements, the deposits are non-refundable and the cancellation charges are: if received 91 days prior, $ 500.00; if received between 90 and 61 days prior, 50%; if received between 60 and 31 days prior, 100%.

In programs which include luxury trains such as Palace On Wheels, Royal Rajasthan On Wheels, Deccan Odyssey, Golden Chariot and others, the cancellation charges are: if received 91 days prior, $ 750.00; if received between 90 and 61 days prior, 50%; thereafter 100%.

Airfares remain subject to rules and regulations of the concerned airlines. Most airfares are non-refundable for any reason. The bank processing fees are non-refundable due to card processing agencies and banks policies. Please allow ten weeks or more to process refunds. In some cases, especially for groups, it may take twelve weeks or more after the completion of tour to process the refund, any if.

Your travel arrangements are prepaid. There is no refund for unutilized services and arrangements. Some airlines may require additional time to process unused tickets, if the fare basis permits.

Custom Restrictions
Travelers can bring in items of personal effect and limited quantities of liquor and cigarettes. Cameras and other equipment are allowed but must be taken out of the country on departure. Please consult respective consulates or embassies for updated rules and regulations.

Public Holidays
During certain holidays, some of the museums and monuments may not be open to visitors. Most of the museums are closed on Mondays. Entry to Taj Mahal is closed on Fridays.

Destination/s
Traveler/s select tours, places of visit and activities on their own free will and neither Exotic Journeys, Inc. nor booking agents participate in the process. Travel, transportation and living conditions, situations and standards vary from place to place. Personal satisfaction cannot and is not guaranteed.

Responsibilities
Exotic Journeys International Group®, 333 North Michigan Avenue, Chicago, IL 60601, USA and its associates act only as agents for the owners and contractors providing means of transportation and other related services and shall not be or become liable or responsible in any way in connection with such means of transportation or other services, or for any loss, injury or damage to or in respect of any person or property howsoever caused or arising. We reserve the right to cancel or withdraw any tour prior to its departure and in such cases the refund will be limited to monies received by Exotic Journeys Inc.® We also reserve the right to accept or retain any person as a member of tour at anytime and the refund in such cases will be limited to the actual cost of unfinished portion of the tour or as recovered by us from foreign suppliers. We cannot be held responsible for any expense or inconvenience caused by delayed or canceled transportation services, changes of schedule, strikes or any other condition beyond our control. We neither own nor operate any of the suppliers services. It is recognized and agreed by the participants that changes in itineraries and accommodations may be necessary and the extra cost in such cases are to be paid to Exotic Journeys Inc.® Traveler/s select tours, places of visit and activities on their own free will and neither Exotic Journeys Inc.® nor booking agents participate in the process. Travel, transportation and living conditions, situations and standards vary from place to place. Personal satisfaction cannot and is not guaranteed.

Air India and other participating carriers and transportation companies are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyance.

Assumption of risk, release of responsibilities and guarantee
The traveler/s is/are aware that during the trip, vacation, trek, river rafting, jungle safaris and other tours/trips under the arrangements of Exotic Journeys, Inc., its agents and associates, certain risks and dangers are involved, including but not limited to hazards of traveling, accidents, illness in remote areas with limited or no medical facilities and without rapid evacuation facilities. In consideration of, and by making a payment for, the traveler/s assume all the risks and participate in such treks, tours, safaris or other activities, foods and services arranged for them by Exotic Journeys, Inc its agents or associates. The traveler/s has/have and do hereby assume all of the risks. The traveler/s will hold Exotic Journeys Inc., its agents and associates harmless from and defend them against any and all liability actions, causes of actions, suits, debts, demands and claims of every kind and nature whatsoever which they now have or may hereafter arise out of or in connection with the trip or participation in activities arranged for them by Exotic Journeys Inc., its agents or associates. This agreement shall serve as a release and assumption of risk and guarantee for themselves, by their heirs, administrators, executors and all members of their family including any minors accompanying them. By affixing their signatures on the Reservation Form, the traveler/s hereby agree to accept all the above risks, dangers and conditions as well as agree to pay any and all additional costs that may arise as a result.

Resolution of Disputes
Any controversy or claim arising from or relating to Exotic Journeys’ trips and services shall be resolved by binding arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association and proceedings shall be conducted in the Cook County, Illinois or by the courts in the Cook County, Illinois.

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